THE IMPACT OF TRAINING AND DEVELOPMENT ON ORGANISATIONAL PERFORMANCE

(A STUDY OF SOME SELECTED ORGANISATIONS IN THE SERVICE INDUSTRY)

ABSTRACT

This research investigated the impact of training and development on organizational performance mainly in the service industry. The investigation focused on the impact of training and development on employee performance, job satisfaction and employee motivation. The study employed library and internet research, especially in literature review. The descriptive method of were collected using questionnaires and interview method four hypotheses were tested using chi-square (x2) statistical method of analysis. The results from the findings show that training and development improve employee performance, job satisfaction, employee motivation, and organizational performance. Base on the findings, the conclusion is that training and development received by the staff of First Bank Nigeria Plc and Zodiac Hotels Ltd have improved employee performance, job satisfaction, employee motivation and organizational performance. The recommendation of the study is that training and development should continue since there is significant relationship between training and development and employee performance, job satisfaction, employee motivation, and organizational performance.

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TABLE OF CONTENT

Title page

ii

Certification

iii

Dedication

iv

Acknowledgement

v

Abstract

vi

Table of content

v

CHAPTER ONE

Introduction

1.1

Background of the study

1

1.2

Statement of the problem

4

1.3

Objective of the study

5

1.4

Hypotheses

5

1.5

Significance of the study

6

1.6

Motivation of the study

7

1.7

Scope and Limitation of the study

8

1.8

Format for the study

8

1.9

Definition of terms

9

7

CHAPTER TWO

Literature Review

2.1

The definition of training and development

11

2.2

Evaluation of staff training and development

13

2.3      Assessment of staff training and development Need  19

2.4

The purpose of staff training and development

24

2.5

The advantage of training and development

26

2.6

Problems of training and development

28

2.7

Staff training and development method

29

2.8

Principles of training and development

34

2.9      Training and development and

employee performance

36

2.10

Brief History of the selected organizations

39

CHAPTER THREE

3.0

Research Methodology

47

3.1

Area of the study

47

3.2

Population of the study

48

3.3

samples size of the study

48

3.4

Source of data collection

50

3.5

Method of data collection

50

3.6

Method of data presentation and analysis

51

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3.7  Method of hypothesis testing

51

CHAPTER FOUR

Data  Presentation,  Analysis  and  Discussion  of  the

Results

4.0

Data presentation and analysis

52

4.1

Testing of hypothesis

61

4.2

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