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Project topics and materials on "Assessment of service delivery"

• 1. SERVICE DELIVERY AND CUSTOMER SATISFACTION IN TRANSPORT BUSINESS

  » ABSRACT T This study is set out to examine the nature of service delivery and customer satisfaction in transport businesses. The purpose of this study is to ascertain passengers’ rating of service delivery of transport businesses and the level of satisfaction derived from patronizing them In order to obtain necessary information for this study, both primary and secondary data were used, primary ...Continue Reading »

  Item Type: Project Material |  50 pages |  8,467 engagements | 

• 2. EFFECTS OF PUBLIC PRIVATE PARTNERSHIP ON SERVICE DELIVERY

  » CHAPTER ONE INTRODUCTION 1.1   BACKGROUND TO THE STUDY Public Private Partnership (PPP) is a sustained and long term partnering relationship between the public and private sectors to provide services and goods. Through PPP, the public sector seeks to bring together the resources of the public sector and the technical expertise of the private sectors to provide services and goods to the public a...Continue Reading »

  Item Type: Project Material |  50 pages |  6,467 engagements |